Account & Data Deletion

Google Play User Data Compliance

This page outlines how to permanently delete your LOD Player account and data.

Method 1: Instant In-App Deletion (Recommended)

You can immediately delete your account and all stored cloud data directly from within the LOD Player mobile or TV app:

  1. Open the LOD Player app on your device.
  2. Navigate to Settings > Account.
  3. Scroll down to the Danger Zone section.
  4. Tap Delete Account.
  5. Enter your current password to confirm your identity.
  6. Upon confirmation, your cloud sync data is immediately erased, your Firebase credentials are permanently deleted, and you are logged out.

Method 2: Deletion Request via Email

If you have uninstalled the application or cannot access your device, you may request permanent deletion of your account and cloud data by emailing our support team:

To: support@lodplayer.com

Subject: Account Deletion Request

Requirement: Please send the request from the email address associated with your LOD Player account so we can verify ownership.

Email requests are processed manually within thirty (30) days of receipt and verification.

Data Retention & Deletion Scope

✓ Data That Is Permanently Deleted

  • Email address, account credentials, and Firebase Auth UID.
  • All stored IPTV playlist URLs, usernames, and passwords.
  • Watch history, resume progress, and favorites.
  • Custom channel orders and category hide preferences.
  • Linked device identifiers and hardware pairing slots.

• Data Retained by Platform Stores

  • Financial transactions, subscription invoices, and payment histories are maintained strictly by the Google Play Store or Apple App Store pursuant to statutory tax and commercial recordkeeping obligations.
  • LOD Digital retains no credit card information or database backups once deletion completes.